Our Refund Policy
If we did the work, you probably won’t get a refund
Our firm will always return any portion of your legal fees that we have not used. For example if you hired us to draft and file a patent and then changed your mind before we could file it, we would return what you paid us minus the value of the work we performed.
Unlike a traditional vendor consumer relationship, the moment a law firm performs a legal service the client permanently receives the value of it. In other words, it is impossible for our clients to give back our time and expertise. And just like it would usually be unreasonable in other industries to both keep what you bought and get your money back we ask that you respect the position your request would put us in.
When a refund might make sense
Full refund – If you paid us and changed your mind before we did any work
Partial refund – If you paid us and changed your mind before we completed the work
Alternatives to a refund
Free edits or credits – If you don’t approve of the quality or sufficiency of a legal document that we drafted for you we are happy to work with you, within reason, until you are satisfied.
Payment Plan – If your reason for a refund is an inability or difficulty to pay, we will try our very best to develop a payment plan that works for you and us.
How to ask for a refund
So that we can properly review your refund request, please state your reasons for the request, in writing, and email it to our billing department at firstname.lastname@example.org attn:Audrey.
Upon receipt of your request we will review your case file and either process the refund, provide a written reason as to why the request is denied, or schedule a phone call so that the matter can be discussed. We ask that you allow 7-14 days for this process.